Synthetic customer recovery
high opportunity
Blocked
Riley Santos
Case ID: GLO-2026-004SpanishRecovery owner: Maya ChenDesign Consultant: UnassignedMarch 9: Quote sent; delivery timing question was not resolved; Unknown contact permission
Recovery Journey
Lifecycle milestones are separate from the chronological activity feed.
Selected stage
Sales opportunity identified
Status
requires review
Owner
Global Furniture
Outcome
Review customer recovery
Classification
High Sales opportunity
Evidence strength
Strong
Contactability
Permission requires clarification
Language alignment
Spanish-first outreach recommended
Follow-up completeness
Incomplete
Recency
154 days dormant
Recommended system action
Prepare controlled outreach for Design Consultant
Suppression conditions
Contact permission must be clarified
Evidence Stack
Source evidence, detected signal, and classification impact. No hidden reasoning.
Source event
Requested a living-room furniture proposal
Normalized signal
Sectional and dining-room proposal
Classification impact
Sales opportunity classification
Source event
Interested in a sectional and dining set
Normalized signal
Unknown contact permission
Classification impact
Supports customer recovery strategy
Source event
Asked about delivery timing
Normalized signal
Unknown contact permission
Classification impact
Supports customer recovery strategy
Source event
Quote was sent
Normalized signal
Unknown contact permission
Classification impact
Supports customer recovery strategy
Trust boundary. This recovery case is synthetic. Global Furniture prepares explainable recommendations; business users control approval, outreach, handoff, and appointment actions.